Question 1

How long will it take to receive my order?

Accepted Answer

Orders are delivered within 3–5 business days of being placed, once dispatched through our courier partner. Delivery times are estimates and may vary depending on your location, courier availability and other circumstances outside our control.See details

Question 2

How to track my order?

Accepted Answer

Once your order has been dispatched, we’ll provide tracking information where tracking is available. Use the tracking details provided to check your delivery’s progress directly with the courier.See details

Question 3

Do you ship internationally?

Accepted Answer

No, we do not ship internationally. We currently only ship within South Africa.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

What is your return policy?

Accepted Answer

We accept return requests within 7 days of delivery. Items must be unworn or unused, with tags, in their original packaging, and accompanied by a receipt or proof of purchase. Contact us before sending anything back; accepted returns receive a return shipping label and instructions. Sale items and gift cards cannot be returned, and certain items, including perishable, custom, personal care and hazardous goods, are non-returnable. Approved refunds are issued to the original payment method within 10 business days after approval.Read our refund policy

Question 6

Can I exchange an item?

Accepted Answer

Returns must be requested within 7 days after your order has been shipped. Returned products must be unused, in their original condition and packaging, and include supplied accessories. Contact us before returning an item if you are unsure whether it qualifies.See details

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at enquiry.iphixsolutions@gmail.com. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods at checkout.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

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Unhappy with your product? We'll replace or refund it within 7 days if it's unused and in its original condition. Safe, secure payments.

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