We want your order to reach you safely and without unnecessary delays. Here’s what you need to know about processing, delivery and tracking your order.
Processing Time
Orders are processed within 2-3 business days after payment has been confirmed.
Once your order has been processed and dispatched, you’ll receive confirmation with your delivery information where applicable.
Delivery Areas
We currently deliver to all of South Africa.
Delivery availability may vary depending on your location. If you’re unsure whether we deliver to your area, please contact us before placing your order.
Delivery Times
Delivery typically takes:
2-3 days for orders within Cape Town and the Western Cape Area.
3-5 days for orders outside the Western Cape area.
Delivery times are estimates and may vary depending on your location, courier availability and other circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout. Where applicable, shipping fees may vary depending on your delivery location and order size. The applicable shipping cost will be shown at checkout before you complete your purchase.
Tracking
Once your order has been dispatched, we’ll provide tracking information where tracking is available.
Use the tracking details provided to check the progress of your delivery directly with the courier.
Delays
While we work to get your order to you as quickly as possible, occasional delays can happen due to courier issues, weather, high order volumes or other circumstances beyond our control.
If your order is taking longer than expected, please contact us with your order number and we’ll help you check its status.