Returns & Refunds

We want you to be happy with your purchase. If there’s a problem with your order or you need to return an item, please review the information below.

Return Window

Items can be returned within 3 days of receiving your order.

To be eligible for a return, the item must meet the conditions outlined below.

Eligible Products

To be eligible for a return, products must be:

Unused and in their original condition
In the original packaging, where applicable
Complete with any accessories, cables, manuals or other items supplied with the product
Returned within the applicable return period

Some products may have additional return conditions depending on their type.

Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety or other product-specific reasons.

Non-returnable products may include used or damaged items, products that have been altered, and items returned without their original packaging or included accessories. For hygiene reasons, opened earphones or other in-ear audio products may also be non-returnable.

Please contact us before returning an item if you are unsure whether it qualifies.

Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

Include your order number and clear photos of the damaged product and packaging. We’ll review the issue and advise you on the next steps.

Incorrect Products

If you receive the wrong product, please contact us as soon as possible.

Provide your order number and details of the item you received. If necessary, we may request photos to help us resolve the issue.

Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within the applicable return window, provided the product meets our return conditions.

Change-of-mind returns are accepted within the applicable return window, provided the product is unused, in its original condition and packaging, and includes all accessories supplied with the order. Customers are responsible for the cost of return shipping for change-of-mind returns.

Return Shipping

Return shipping costs depend on the reason for the return.

For damaged, faulty or incorrect products, iPhix Solutions will cover the reasonable cost of return shipping. Please contact us before returning the item so we can provide instructions.

For change-of-mind returns, the customer is responsible for the cost of return shipping.

Refund Processing

Once we receive and inspect your returned item, we’ll confirm whether the return has been approved.

Approved refunds will be processed through the original payment method. Please allow 3-5 business days for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear in your account.