Orders
How do I place an order?
Browse our products, select the item you want, choose any available options, and add it to your cart. When you're ready, proceed to checkout and follow the steps to complete your order.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to help, but changes or cancellations may not be possible once your order has been processed or shipped.
Products
How do I know which iPhone case fits my phone?
Each iPhone case is listed with its compatible model. Please check your iPhone model carefully before placing your order. If you're unsure, contact us and we’ll be happy to help.
Are cables included with chargers?
Not always. Please check the individual product description to see exactly what is included with each charger or power adapter. If a cable is not included, this will be stated on the product page.
Delivery
Where do you deliver?
We currently deliver to all of South Africa. Delivery availability and fees may vary depending on your location.
How long does delivery take?
Delivery typically takes 2-5 days. Processing times may vary depending on the product and order volume.
How much does delivery cost?
Delivery costs are calculated at checkout based on your delivery location and order. Please check the shipping information at checkout for the final delivery cost.
Can I track my order?
Yes, where tracking is available. Once your order has been dispatched, you’ll receive your tracking information by email or through the contact details provided at checkout.
Returns
What is your return policy?
We accept returns in accordance with our return policy. Items must meet the applicable return conditions and be returned within 5 days of delivery. Please see our Returns & Refunds page for full details.
What happens if my order arrives damaged?
Please contact us as soon as possible after receiving your order and provide photos of the damaged item and packaging. We’ll review the issue and advise you on the next steps.
How do I request a return or refund?
Contact us at info@iphixsolutions.shop with your order number and details of your request. If applicable, we may ask for photos or other information before processing your return or refund.